The Six Sigma Business Dictionary describes tribal knowledge as “any unwritten information that is not commonly known by others within a company. It is associated with action since it reflects understanding how more than knowing what. Tribal knowledge is a term widely employed in the industry to denote critical knowledge obtained by some senior staff subject matter experts (SME) who have gained deep expertise on types of equipment, a device, or a method. One of the major critical issues they face is capturing, recreating, and documenting the experience of the aging workers, the so-called tribal knowledge before they change their role or leave the company-This paper uses indifferently the terms of tribal knowledge, tacit knowledge, and implicit knowledge, although a subtle difference between tacit and implicit knowledge and the term tribal knowledge is jargon. Manufacturers migrate their processes to Industry 4.0 innovative practices, which include the adoption of recent technologies for improving productivity and efficiency of operations through visibility and analytics.

Ethical and societal concerns are discussed as well. We describe a concepts formation iterative process in a role game played by human and virtual agents through socialization and externalization for knowledge graph refinement. We use domain ontologies for Industry 4.0 and reasoning techniques to discover and integrate new facts from textual sources into an Operational Knowledge Graph. This paper describes a solution proposal for a tacit knowledge elicitation process for capturing operational best practices of experienced workers in industrial domains based on a mix of algorithmic techniques and a cooperative game. However, there are no systematic procedures to incorporate this knowledge into Enterprise Resource Planning systems and maintain a competitive advantage. One of the issues is capturing, recreating, and documenting the tacit knowledge of the aging workers. Manufacturers migrate their processes to Industry 4.0, which includes new technologies for improving productivity and efficiency of operations.

Tacit knowledge adalah